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Australian Singles Life collects personal information in a number of ways, including:
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directly
from you, such as when you enter your personal details on our
websites (eg during registration or application for products
and services), when you provide information by phone or in documents
such as an application form; |
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from third
parties such as our related companies, credit reporting agencies
or your representatives; |
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from publicly
available sources of information; |
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from the
organisations identified below under "When we disclose
your personal information"; |
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from our
own records of how you use your Australian Singles Life services |
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How we use
your personal information
Your personal information may be used to:
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identify
you and to assist you to subscribe to our website services more
easily; |
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provide
the services you require; |
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administer
and manage those services, including charging, billing and collecting
debts; |
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gain
an understanding of your information and computer needs in order
for us to provide you with better, more personalised services
that are tailored to your needs; |
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inform
you of ways the services provided to you could be improved; |
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conduct
appropriate checks for credit-worthiness and for fraud; |
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research
and develop our services; |
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maintain
and develop our business systems and infrastructure, including
testing and upgrading of these systems; |
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Your personal information is also collected to promote and market
to you other services which we consider may be of interest to you.
Before we do so, we will provide you with an opportunity to give
us permission to send you marketing or promotional material (such
as promotional email offers), via an opt-in mechanism. That is,
we will send you such material only if you elect to receive it or
if it is provided to you in response to your request. You may also
notify us at any time that you do not wish to receive marketing
or promotional material by calling us on +61 3 9894 3663 or
by using the Contact
Us page to send your request via email
Australian Singles Life Websites
Australian Singles Life provides a range of web-based services, either through a
particular division within Australian Singles Life or through one of our related
companies. Most of these services are provided on the australiansingleslife.com.au
web site, which consists of our main web addresses (known as "domain")
- australiansingleslife.com.au, as well as other affiliated domains.
The marketing information provided on our websites will be determined
by where you decide to visit on the site. Advertisements will also
be presented to you, but the placement of these is not related specifically
to any details we hold about you.
Personal information
collected from our websites
The types of personal information we collect from you will depend
on how you use our web sites. Such information may include your
name, date of birth, gender, current and previous addresses, telephone/mobile
phone number, email address, occupation, and your Australian Singles Life username
or password. We may also collect details of your Australian Singles Life services
(including their status) and your personal interests.
If you choose not to provide personal information, we may not be
able to provide you with the services you require, or the level
of service on which we pride ourselves.
Other
information
Our websites record other information as well. This information
is used to improve the structure and performance of those sites
to provide users with an improved service. Whenever a page is requested
from our web server, we record the time, date and URL of the request,
along with information on the browser software that is being used.
When
we disclose your personal information
For the purposes set out above (under "How we use your personal
information") we may disclose your personal information to
organisations outside Australian Singles Life. Where appropriate, these disclosures
are subject to privacy and confidentiality protections. The organisations
to which we usually disclose information include:
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outsourced
service providers who manage the services we provide to you,
including: |
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customer
enquiries; |
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mailing
systems; |
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billing
and debt-recovery functions; |
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information
technology services; |
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installation,
maintenance and repair services; |
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marketing,telemarketing
and door-knocking services; |
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market
research; |
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your
representatives (eg your authorised representatives or legal
advisers); |
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credit-reporting
and fraud-checking agencies; |
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Credit
providers for credit related purposes such as creditworthiness,
credit rating, credit provision and financing; |
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our
professional advisers, including our accountants, auditors and
lawyers; |
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government
and regulatory authorities and other organisations, as required
or authorised by law; |
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organisations
involved in: |
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a
transfer/sale of all or part of our assets or business (including
accounts and trade receivables);and |
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managing
our corporate risk and funding functions (eg securitisation); |
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other
telecommunication and information service providers; and |
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our
related companies. |
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Help us to
ensure we hold accurate information
Australian Singles Life takes all reasonable precautions to ensure that the personal
information we collect, use and disclose is accurate, complete and
up-to-date. However, the accuracy of the information we hold depends
to a large extent on the information you provide. That's why we
recommend you:
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let
us know if there are any errors in your personal information;
and |
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keep
us up to date with changes to your personal information such
as your name or address. |
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You can easily edit or delete the personal information you provide
to us on our websites (unless it is mandatory information required
for your membership application), but to do so, you will need to
log in as a registered user, using your username and password.
If you wish to access or modify personal information which you have
provided via our websites, but cannot access that information at
ourwebsites, please send an email using the Contact
Us page.
You
can access your personal information
You have a right to access your personal information, subject to
some exceptions allowed by law. If you would like to do so, please
let us know by sending an email using the Contact
Us page. You may be required to put your request in writing
for security reasons. Australian Singles Life reserves the right to charge a fee
for searching for and providing access to your information.
Security of
your information
We take reasonable steps to ensure that your personal information
is stored securely. Transmissions sent to or from our websites are
routinely monitored for quality control and systems administration.
Unfortunately, no data transmission over the Internet can be guaranteed
to be 100% secure. While we strive to protect your personal information
from misuse, loss and unauthorised access, we cannot guarantee the
security of any information you transmit to us or receive from our
online products or services. These activities are conducted at your
own risk. Once we receive your transmission, we make our best effort
to ensure its security.
Children's
privacy
Children's privacy is very important to us. We ask that children
under the age of 18 have a parent or guardian verify their membership
application with Australian Singles Life. While Australian Singles Life will make every reasonable
effort to ensure that children's privacy and other rights are not
compromised, it is ultimately the responsibility of parents to monitor
their children's Internet usage.
What else
you should know about privacy
Remember to close your browser when you have finished your user
session. This is to ensure that others cannot access your personal
information and correspondence if you share a computer with someone
else or are using a computer in a public place like a library or
Internet cafe. You as an individual are responsible for the security
of and access to your own computer.
Please be aware that whenever you voluntarily disclose personal
information over the Internet (for example: in discussion forums,
via email, or in chat sites) that this information can be collected
and used by others. In short, if you post personal information in
publicly accessible online forums, you may receive unsolicited messages
from other parties in return.
Ultimately, you
are solely responsible for maintaining the secrecy of your username
and passwords and any account information. Please be careful and
responsible whenever you are using the Internet and our websites.
How to contact
us
If you have any questions in relation to privacy, please contact
us on +61 3 9894 3663. Alternatively, you can:
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use
the Contact
Us page to send your questions and comments via email;
or |
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write
to: |
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Australian Singles Life
Privacy Manager
P.O. Box 40
Forest Hills, 3131
Victoria,
Australia |
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